FITTANOVA – Refund & Return Policy

FITTANOVA, we don’t believe reassurance should come from fine print.
It should come from how issues are handled when they arise.
Our return and refund approach is intentionally calm, clear, and customer-first. If something isn’t right, we resolve it—without friction, hesitation, or unnecessary conditions.

Our Approach
Every FITTANOVA piece is made with care, but we understand that expectations and experience don’t always align. When that happens, we take responsibility.
Returns and refunds are not treated as exceptions.
They are treated as part of doing business properly.

When a Return or Refund Applies
You may request a return or refund if:
The product arrives damaged
The wrong item is delivered
The product does not meet your expectations after delivery
You don’t need to defend your decision. A concern is enough for us to act.

How the Process Works
Contact us at returns@fittanova.com within 30 days of delivery
We’ll reply with clear return instructions within 24–48 hours
Once the item is received, your refund is initiated immediately
We focus on clarity and efficiency — not delays or unnecessary steps.

Return Shipping
If an item is damaged, defective, or incorrect, we cover return shipping
For all other returns, shipping costs are the responsibility of the customer

Refunds
Approved returns receive a full refund
Refunds are issued to the original payment method
Processing time depends on your payment provider, but we initiate refunds without delay
There are no hidden conditions or partial adjustments.

Return Shipping
If an item is damaged, defective, or incorrect, we cover return shipping
For all other returns, shipping costs are the responsibility of the customer

How to Contact Us
For all return or refund requests, contact:
📩 returns@fittanova.com
Please include:
Your order number
A short description of the issue
Our team will guide you through the next steps with care and transparency.

Shipping Considerations
In cases of defects, damage, or incorrect delivery, we take responsibility for resolving the issue. For all other situations, we aim to keep the process fair and uncomplicated.
The goal is resolution—not negotiation.

A Final Note
We don’t view returns as disruptions.
We view them as an opportunity to maintain trust.
FITTANOVA is built on confidence in our work and respect for the people who choose it. If something doesn’t feel right, we’d rather fix it than explain it away.
.For any questions, reach us anytime at returns@fittanova.com.

We’re here to help—quietly, clearly, and responsibly.