FITTANOVA — Refund & Return Policy

At FITTANOVA, we don’t believe reassurance should come from fine print. It should come from how issues are handled when they arise. Our return and refund approach is intentionally calm, clear, and customer-first. If something isn’t right, we resolve it — without friction, hesitation, or unnecessary conditions.

Our Approach

Every FITTANOVA piece is made with care, but we understand that expectations and experience don’t always align. When that happens, we take responsibility. Returns and refunds are not treated as exceptions — they are treated as part of doing business properly.

When a Return or Refund Applies

  • The product arrives damaged
  • The wrong item is delivered
  • The product does not meet your expectations after delivery

You don’t need to defend your decision. A concern is enough for us to act.

How the Process Works

  • Contact us within 07 days of delivery
  • We reply with clear return instructions within 24–48 hours
  • Once the item is received, your refund is initiated immediately
REQUEST RETURN / REFUND

We focus on clarity and efficiency — not delays or unnecessary steps.

Return Shipping

  • If an item is damaged, defective, or incorrect, we cover return shipping
  • For all other returns, shipping costs are the responsibility of the customer

Refunds

  • Approved returns receive a full refund
  • Refunds are issued to the original payment method
  • We initiate refunds without delay (processing time depends on your provider)
  • No hidden conditions. No partial adjustments.

How to Contact Us

Please include:

  • Your order number
  • A short description of the issue
CONTACT SUPPORT

Shipping Considerations

In cases of defects, damage, or incorrect delivery, we take responsibility. For all other situations, we keep the process fair and uncomplicated. The goal is resolution — not negotiation.

A Final Note

We don’t view returns as disruptions. We view them as an opportunity to maintain trust. FITTANOVA is built on confidence in our work and respect for the people who choose it. If something doesn’t feel right, we’d rather fix it than explain it away.

We’re here to help — quietly, clearly, and responsibly.