1. Introduction

FITTANOVA ("we", "our", "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information when you access or use the FITTANOVA marketplace.

By using FITTANOVA, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Personal Information

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment-related information
• Account credentials

Seller Information

• Business name
• GST details (if applicable)
• PAN details
• Bank account information
• Identity verification documents

Automatically Collected Information

• IP address
• Device information
• Browser type
• Operating system
• Cookies and tracking technologies
• Website usage information

3. How We Use Your Information

• Provide and maintain our marketplace services;
• Process orders and transactions;
• Verify user and seller identities;
• Provide customer support;
• Improve our platform and services;
• Prevent fraud, abuse, and unauthorized activities;
• Comply with legal and regulatory obligations;
• Send service-related notifications and communications.

4. Payment Information

Payments made through FITTANOVA are processed by third-party payment gateways and financial institutions. FITTANOVA does not store complete credit card, debit card, or banking credentials.

5. Sharing of Information

• Sellers and buyers involved in transactions;
• Shipping and logistics providers;
• Payment gateways and banking partners;
• Government authorities and regulatory agencies;
• Law enforcement agencies when required by law;
• Professional advisors and legal representatives.

6. Intellectual Property and Legal Complaints

In the event of brand complaints, fraud investigations, chargebacks, legal notices, or regulatory inquiries, FITTANOVA may disclose relevant information to the concerned authorities, payment partners, banks, rights holders, or law enforcement agencies as required by applicable laws.

7. Cookies and Tracking Technologies

FITTANOVA may use cookies and similar technologies to:

• Enhance user experience;
• Remember user preferences;
• Analyze website traffic;
• Improve platform performance;
• Provide personalized content and services.

Users may disable cookies through their browser settings, although certain features may become unavailable.

8. Data Security

We implement commercially reasonable security measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

FITTANOVA may retain user and seller information for as long as necessary to:

• Provide services;
• Resolve disputes;
• Prevent fraud;
• Enforce our agreements;
• Comply with legal, tax, and regulatory obligations.

10. Third-Party Services

Our platform may contain links to third-party websites, payment providers, and services. FITTANOVA is not responsible for the privacy practices, policies, or content of such third parties.

11. User Rights

Subject to applicable laws, users may have the right to:

• Access their personal information;
• Request correction of inaccurate information;
• Request deletion of certain information;
• Withdraw consent where applicable;
• Object to certain data processing activities.

12. Children's Privacy

FITTANOVA does not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been collected, appropriate steps may be taken to remove it.

13. International Users

By using FITTANOVA, users acknowledge that their information may be processed, transferred, and stored in jurisdictions where data protection laws may differ from those of their country of residence.

14. Changes to This Privacy Policy

FITTANOVA reserves the right to modify or update this Privacy Policy at any time. Changes shall become effective immediately upon publication on the platform. Continued use of the platform constitutes acceptance of the revised Privacy Policy.

15. Contact Information

For questions regarding this Privacy Policy, legal notices, or data-related concerns, please contact:

Last Updated: 16 June 2026

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