Refund policy

At FITTANOVA, reassurance doesn’t come from fine print — it comes from how issues are handled. Our return approach is calm, clear, and customer-first. If something isn’t right, we resolve it without friction, hesitation, or unnecessary conditions.

Our Approach

Every FITTANOVA piece is made with care. When expectations and experience don’t align, we take responsibility. Returns and refunds are not exceptions — they are part of doing business properly.

When a Return or Refund Applies

  • The product arrives damaged
  • The wrong item is delivered
  • The product does not meet expectations after delivery

You don’t need to defend your decision. A concern is enough for us to act.

How the Process Works

  • Contact us within 7 days of delivery
  • We reply with clear return instructions within 24–48 hours
  • Once received, your refund is initiated immediately
REQUEST RETURN / REFUND

Return Shipping

If an item is damaged, defective, or incorrect, we cover return shipping. For all other returns, shipping costs remain the responsibility of the customer.

Refunds

  • Approved returns receive a full refund
  • Refunds are issued to the original payment method
  • We initiate refunds immediately (processing depends on provider)
  • No hidden conditions. No partial adjustments.

Contact

CONTACT SUPPORT

Please include your order number and a short description of the issue.

Final Note

We don’t view returns as disruptions — we view them as opportunities to maintain trust. If something doesn’t feel right, we would rather fix it than explain it away. FITTANOVA is built on confidence, clarity, and responsibility.